Frequently Asked Questions

You must be at least 18 years old to register and use the 9yyy platform — or the higher minimum age required by the applicable operator or license jurisdiction. We enforce strict age verification and may request a copy of your Pakistani CNIC, passport or driving licence at any stage. Accounts found to belong to underage users will be closed immediately.

9yyy is an English-language information and gaming platform designed for Pakistani users, including players from Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. However, users are solely responsible for confirming that online gambling is permitted under the laws applicable to them in their specific location. 9yyy does not operate under a Pakistani government licence.

For Know Your Customer (KYC) verification, 9yyy typically requires a government-issued photo ID — your Pakistani CNIC, passport or driving licence — and proof of address, such as a utility bill or bank statement dated within the last three months. KYC is usually required before your first withdrawal and may also be requested after large deposits or extended account activity.

Go to the 9yyy login page and click "Forgot Password". Enter the email address linked to your account and you will receive a password-reset link within a few minutes. Follow the link to set a new password. If the email does not arrive, check your spam folder. For further assistance, contact our support team at [email protected].

No. Each individual is permitted to hold only one registered account on 9yyy. Duplicate accounts are a breach of our Terms and Conditions and may result in permanent suspension of all associated accounts, along with forfeiture of any pending balances or bonuses. If you have accidentally created a duplicate, contact support immediately to resolve the situation.

9yyy covers a wide range of sports markets. Cricket is a major focus — including Pakistan domestic matches, PSL/T20 fixtures, ICC tournaments and bilateral series. You will also find football, tennis, UFC and mixed martial arts, basketball, kabaddi and esports. Live in-play betting is available on selected events, letting you place wagers as the action unfolds during a match.

Live in-play betting lets you place bets on sporting events that are already in progress. Odds update in real time based on the current match situation — for example, wickets taken, runs scored or goals conceded. Simply navigate to the Live section of the sports lobby during an active match, select your market and confirm your stake. Note that odds can shift quickly during live play.

9yyy offers slots, live casino tables, classic table games such as blackjack and roulette, baccarat and video poker. The live casino section streams real dealers in real time, giving you an authentic casino experience from anywhere in Pakistan. Slots range from classic three-reel titles to modern video slots with bonus rounds and progressive jackpots.

9yyy is fully optimised for mobile browsers on both Android and iOS devices commonly used across Pakistani networks. The platform is responsive and loads efficiently even on standard mobile data connections available in Karachi, Lahore, Islamabad and other cities. Check the 9yyy homepage for the latest information on any dedicated app availability.

Log in to your 9yyy account and navigate to Account Settings, then the Responsible Gambling section. From there you can set daily, weekly or monthly deposit limits, loss limits, session time limits and wager limits. Reductions take effect immediately. Any request to increase a limit is subject to a mandatory waiting period to protect against impulsive decisions.

Self-exclusion allows you to lock your 9yyy account for a defined period — 6 months, 1 year, 3 years or permanently — if you feel gambling is becoming a problem. Once active, your account is inaccessible, all promotional communications are stopped and re-registration attempts are blocked. To activate self-exclusion, use the Responsible Gambling section in your account settings or contact support directly at [email protected].

9yyy uses industry-standard SSL encryption to protect all data transmitted between your device and our platform. Financial data — such as payment card numbers and mobile wallet PINs — is handled directly by our payment processors and is never stored on 9yyy servers. KYC documents are stored securely with access restricted to authorised personnel only. For full details, review our Privacy Policy.

If you suspect unauthorised access to your 9yyy account, change your password immediately using the "Forgot Password" option and contact our support team at [email protected] as soon as possible. Our team can temporarily freeze your account while we investigate. We also recommend enabling two-factor authentication if available on your account to add an extra layer of protection.

If you feel gambling is negatively affecting your finances, mental health or relationships, please use 9yyy's self-exclusion tool immediately and reach out for independent support. Internationally recognised organisations including GamCare, BeGambleAware and Gamblers Anonymous offer free, confidential support and are accessible online from Pakistan. You can also contact our support team — we take player wellbeing very seriously and will assist you confidentially.