Your privacy matters to us. This Privacy Policy explains exactly what personal data 9yyy collects, why we collect it, how it is processed and stored, and the rights you hold over your own information as a user of our platform.
All personal data held by 9yyy is stored on encrypted servers with access controls in place. We apply industry-standard security measures to prevent unauthorised access, disclosure or loss of your information.
You have the right to access, correct, restrict or request deletion of the personal data we hold about you. Submit a request through our support team and we will respond within the applicable statutory timeframe.
9yyy does not sell, rent or trade your personal information to third-party marketers. Data shared with service providers is strictly limited to what is necessary for platform operation and regulatory compliance.
We use cookies and similar tracking technologies to improve your browsing experience and analyse platform performance. You can manage cookie preferences through your browser settings at any time.
Every instance of data processing by 9yyy is grounded in a recognised legal basis — whether contractual necessity, legal obligation, legitimate interest or your explicit consent — as detailed in this policy.
In the unlikely event of a data breach affecting your personal information, 9yyy will notify affected users promptly in accordance with applicable regulatory requirements and take immediate remedial action.
This Privacy Policy ("Policy") is issued by 9yyy ("we", "us", "our"), the operator of the online gaming information and entertainment platform accessible at https://9yyy.cam. It describes how we collect, use, store, share and otherwise process personal data relating to individuals ("you", "your", "User") who visit or register on our platform.
This Policy applies to all personal data processed in connection with the 9yyy website, mobile interface, support channels and any related digital services (collectively, the "Platform"). It should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference.
By accessing or using the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle personal data as described herein, you should discontinue use of the Platform immediately.
The following defined terms are used throughout this Policy:
9yyy collects the following categories of personal data, depending on how you interact with the Platform:
When you create an Account, we collect the information you provide during the sign-up process, which may include your full name, date of birth, residential address (including city — such as Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), email address, mobile phone number and preferred currency (e.g., PKR).
To comply with our anti-money laundering and age verification obligations, we may request copies of government-issued identity documents such as your Pakistani CNIC, passport or driving licence, along with proof of address documents such as utility bills or bank statements. This data is handled with a higher standard of care given its sensitive nature.
We collect transaction records associated with deposits and withdrawals on your Account, including amounts, timestamps, payment method references and transaction identifiers. Note that full payment card numbers or mobile wallet PINs are never stored by 9yyy — these are handled directly by our payment service providers. Payment method names such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced as familiar Pakistani payment context only and do not imply any endorsement of gambling services by those institutions.
We automatically collect data about how you use the Platform, including pages visited, games played, bets placed, session duration, click paths, search queries and responsible gambling tool interactions (such as deposit limit settings or self-exclusion requests).
We collect technical information from your device and network, including IP address, device type, operating system version, browser type and version, screen resolution, referring URLs and geolocation data (at the country or city level). This data helps us ensure platform security, detect fraud and optimise the user experience for Pakistani networks and devices.
When you contact our support team — by email or through the Platform's messaging interface — we retain a record of that correspondence, including your contact details and the content of your messages.
| Data Category | Examples | Collected At |
|---|---|---|
| Registration Data | Name, DOB, email, phone, city | Account sign-up |
| KYC Data | CNIC, passport, utility bill | Verification stage / withdrawal |
| Financial Data | Transaction amounts, method references | Deposits & withdrawals |
| Usage Data | Pages visited, bets placed, session length | Ongoing platform use |
| Technical Data | IP address, device type, browser | Each platform visit |
| Communications Data | Support emails, chat messages | When you contact support |
The majority of personal data we hold is provided directly by you — during registration, when completing KYC, when making deposits or withdrawals, when adjusting responsible gambling settings, or when contacting support.
When you browse the Platform, our servers and analytics tools automatically record technical and usage data. This happens regardless of whether you are logged in to an Account.
We may receive limited personal data from third-party service providers operating on our behalf — for example, identity verification bureaus used in the KYC process, fraud detection services, or payment processors confirming transaction outcomes. We only receive data from third parties where a lawful basis exists and appropriate data sharing agreements are in place.
9yyy processes personal data only where a recognised legal basis applies. The primary bases we rely upon are as follows:
9yyy uses the personal data we collect for the following purposes:
We share personal data with carefully selected third-party service providers who process data on our behalf strictly for the purposes of operating the Platform. These include payment processors, identity verification services, cloud hosting providers, fraud detection tools, customer support platforms and analytics services. All such providers are bound by data processing agreements that prohibit use of your data for any purpose other than the contracted service.
We may disclose personal data to regulatory bodies, law enforcement agencies or courts where required to do so by applicable law, a court order or a lawful regulatory request. We will notify affected users of such disclosures wherever legally permitted to do so.
In the event of a merger, acquisition, restructuring or sale of all or part of our business, personal data held by 9yyy may be transferred to the acquiring entity as part of that transaction. Users will be notified of any such transfer and the privacy implications in advance, where practicable.
9yyy does not and will not sell, rent, trade or otherwise commercially exploit your personal data to third-party marketers or data brokers under any circumstances.
9yyy operates as a global platform and some of the service providers we use may process personal data in countries outside of Pakistan. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect that data — for example, through standard contractual clauses, data processing agreements or transfers to jurisdictions that maintain an adequate level of data protection under recognised international frameworks.
If you have questions about the specific safeguards applied to international transfers of your personal data, you may contact our support team using the details in Section 14.
9yyy retains personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations and to resolve any disputes or enforce our agreements.
As a general principle:
Where data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with any individual.
Cookies are small text files placed on your device by a website when you visit it. They allow the website to recognise your device on subsequent visits and to remember your preferences and session state. Similar technologies include local storage objects, web beacons and pixel tags.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect platform functionality. Most modern browsers used on Pakistani mobile networks — including Chrome for Android, Safari for iOS and Firefox — provide accessible cookie management options in their settings menus.
Subject to applicable law and certain exceptions, you have the following rights in respect of the personal data that 9yyy holds about you:
To exercise any of the above rights, please contact our support team at [email protected] (plain text only — not a clickable link). We will respond within thirty (30) days of receiving a verifiable request. We may need to verify your identity before processing your request to protect against unauthorised access to your data.
The 9yyy Platform is strictly intended for adults aged 18 or older — or the higher minimum age required by the applicable operator/license jurisdiction. We do not knowingly collect personal data from individuals under the age of 18.
If we become aware that personal data has been submitted by a person under the applicable minimum age, we will take immediate steps to delete that data and close the associated Account. If you are a parent or guardian and believe that your child has provided personal data to 9yyy, please contact us immediately at [email protected] (plain text only).
We encourage households in Pakistan with minors to deploy parental control tools and filtering software on shared devices to prevent underage access to gambling platforms.
9yyy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law or regulatory guidance. When material changes are made, the revised Policy will be published on this page with an updated "Last Updated" date at the top.
Where a change materially affects your rights or how we process your data, we will endeavour to notify registered users via their registered email address or through an in-platform notification. Your continued use of the Platform following the publication of a revised Policy constitutes acceptance of the updated terms.
We recommend reviewing this page periodically to stay informed of how 9yyy protects your personal information.
If you have questions, concerns or requests relating to this Privacy Policy or the handling of your personal data by 9yyy, please reach out to our support team using the details below.
For responsible gambling tools, self-exclusion requests or information about deposit and loss limits, please visit our dedicated Responsible Gambling page.
Read our FAQ for quick answers, or review our Terms & Conditions and Responsible Gambling pages for full details on how we protect you.